Frequently Asked Questions
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+How do I credit the school and student I choose for my purchase?
If you are supporting a school and student you will be asked to identify the school or group that you wish to support with your purchase. Once identified, we will then ask you to provide the first and last name of the student you wish to receive credit for the sale. (This information is kept confidential and is shared internally and only with the particular school/group you've identified.)
+How much of my purchase actually winds up benefiting the school or organization?
Your purchase of regular gift or magazine products will result in a minimum of 40% of the retail price you pay (excluding shipping & handling) being sent directly to the school or organization.
Your purchase of a Personalized or Online Exclusive product will result in 25% of the retail price you pay (excluding shipping & handling) being sent directly to the school or organization.
+When will I receive my first issue of the magazine I purchase?
After order and payment are received, you may expect to receive your first issue within 8-10 weeks.
+Can I renew a current subscription?
Yes, simply complete your name and address information exactly as it appears on the address label of your most current issue of that magazine.
+Can I extend a current subscription?
Yes, simply complete your name and address information exactly as it appears on the address label of your most current issue of that magazine and indicate "renewal" during the checkout process.
+How do I send magazine subscriptions to more than one address?
When you select the "give as a gift" option for a particular magazine, you will be prompted to enter in the name and address of the person to whom you are sending that magazine selection.
+How do I order a gift subscription?
You may order a gift subscription in one of two ways: 1) When you find a magazine you wish to send as a gift, use the "give as a gift" option and you will be prompted to enter the name and address of the person to whom you wish to send this subscription. 2) You may purchase a "give as a gift" voucher -- this entitles the recipient to choose their magazine from over 150+ titles. With this option, you may choose to have the "voucher" sent to you so you can personally deliver it or you may have it send directly to the individual.
+Is ordering online safe?
Using a credit card online is safe on our site. We protect the security of your information through Secure Sockets Layer (SSL) software, which encrypts information you provide. Your information will never be shared by us with any publisher or merchant. But, if you prefer, you may always phone us at 800-251-1542 to place your order and provide your credit card information over the phone.
+What happens to my credit card information? Is it secure?
Yes, using a credit card online is safe on our site. We protect the security of your information through Secure Sockets Layer (SSL) software, which encrypts information you provide. Your information will never be shared by us with any publisher or merchant.
COLLECTION OF INFORMATION:
This information may include but is not limited to name, mailing address, e-mail address and telephone number. When you visit our website, we may now or later automatically collect information regarding your use of our website.
USE AND DISCLOSURE INFORMATION:
Great American may use this information to improve our marketing efforts and services, analyze site usage and to customize our website’s content and layout. We also may use this information to notify you of special offers, discounts, and new products and services via e-mail and other on and off-line communications. If you do not want to receive these communications from us, please notify us by e-mail at firstname.lastname@example.org identifying the subject of the e-mail as "Privacy". Further use of the information we collect may involve statistical analysis of our customers’ page views and the popularity of certain goods or services offered by Great American. We will not disclose your personal information without first obtaining your permission, except as follows: We may disclose personal information if required by law or legal process, or if we believe it is necessary to do so to protect the property and personal safety of us, visitors to our website and other third parties. We may disclose your personal information to third parties providing, or assisting us in providing, services requested by you. In the unlikely event that the business or substantially all of the assets of Great American, or its parent Southwestern/Great American, Inc., are acquired, customer information will of course be one of the transferred assets. By using our website, and providing us with information, you are consenting to our collection and the above uses of your information. You may also request to have all of your personal information collected by us archived in our database by sending a message to the following e-mail address: email@example.com identifying the subject of the e-mail as "Privacy".
We protect the security of your information through Secure Sockets Layer (SSL) software, which encrypts information you provide.
Great American Opportunities, Inc.
+How do I change my address if I move?
At any time during your subscription, you may change your address by contacting us via e-mail or phoning us at 800-251-1542. Please keep in mind, it may take up to 8 weeks for address changes to take effect.
+How do I check on an order?
Visit www.gaotrak.com to check on an order.
+How can I cancel an order?
Please contact us by e-mail or phone us at 800-251-1542 to cancel or change your order.
+How do I find a specific magazine I am interested in?
You may find a specific magazine by using the search function on the left side of the screen -- enter the name of the particular magazine and select "Go." You may also browse alphabetically or by interest category to locate a particular title.
+Do you deliver outside the US?
We can deliver magazines to U.S. addresses only.
+What is the return/refund policy?
Great American Opportunities offers a 100% satisfaction guarantee on all of our purchases, including our online store. Please contact Customer Care at 1-800-251-1542 for more information.
+How do I request a refund?
Please contact us by e-mail or phone us at 800-251-1542 to request a refund.